Billing Terms & Conditions

This Payment Policy explains how transactions are processed at The Pet Pantry and the measures we take to keep your payment information secure. We are committed to providing a clear and transparent checkout process with no hidden fees.

🔹 1. Secure Checkout & Currency

All transactions are processed in British Pounds Sterling (GBP £).

At checkout, the final payment page will clearly display the total amount including:

Product Price
The cost of the items you have selected.

Shipping Fees

  • Free standard shipping on orders over £50
  • A £4.99 flat rate applies to orders under £50

Taxes
Any applicable VAT is included where required.

✅ We do not charge hidden handling or administrative fees.

🔹 2. Accepted Payment Methods

We work with trusted payment providers to ensure a secure and flexible checkout experience.

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Discover

All payments are processed securely through trusted payment gateways.

🔹 3. Transaction Security & Privacy

Your financial security is very important to us. We take several measures to protect your information.

SSL Encryption
Our website uses Secure Socket Layer (SSL) technology to encrypt your data during transmission.

PCI DSS Compliance
We do not store or have direct access to your full card details. All sensitive payment information is securely handled by PCI-compliant third-party providers.

Secure Processing
All payments are processed under The Pet Pantry, ensuring a safe and reliable transaction process.

🔹 4. Order Confirmation & Processing

Order Confirmation
After a successful payment, you will receive an Order Confirmation Email with your order details.

Order Cut-Off Time
5:00 PM (GMT)

Processing Time
Orders placed before 5:00 PM are usually processed the same business day.

Orders are processed Monday to Friday to ensure quick dispatch.

🔹 5. Contact Information

If you have any questions regarding payments or your order, please contact us:

Store Name: The Pet Pantry
Address: 17 Collingwood Rd, Northampton NN1 4RD, United Kingdom
Phone: +44 7729638046
Email: support@the-petpantry.co.uk

Customer Service Hours (GMT):
Monday – Friday
9:00 AM – 5:00 PM

Order Cut-Off Time:
5:00 PM (GMT)