Shipping policy

At The Pet Pantry, we are committed to providing a reliable, transparent, and efficient shipping experience. We currently ship to customers in both the United Kingdom and the United States.

1. Shipping Rates & Service Areas

United Kingdom (UK)

Free Standard Shipping: Orders over £50.00
Flat Rate Shipping: £4.99 for orders under £50.00

United States (USA)

Free Standard Shipping: Orders over £100.00
Flat Rate Shipping: £5.99 for orders under £100.00

No hidden handling or processing fees apply. Applicable taxes are calculated at checkout based on the shipping destination.

2. Order Processing & Cut-Off Time

Customer Service Hours

Monday – Friday
9:00 AM – 5:00 PM (GMT)

Order Cut-Off Time

5:00 PM (GMT)

Processing Time

United Kingdom: 0–1 business day
United States: 1–3 business days

Orders placed after the cut-off time, on weekends, or during public holidays will be processed on the next business day.

3. Delivery Estimates

United Kingdom (UK)

Transit Time: 2–4 business days
Estimated Delivery Time: 2–5 business days

United States (USA)

Transit Time: 5–8 business days
Estimated Delivery Time: 6–11 business days

Delivery times are estimates only and may vary due to courier delays, customs processing, weather conditions, or peak seasons.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking updates to become active.

5. Address Accuracy & Delivery Issues

Address Accuracy

Customers are responsible for ensuring that all shipping details are accurate at checkout. Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.